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Your xc660 account connects directly to bKash, Nagad and Rocket so your wallet balance moves into the lobby without detours. Every deposit step, withdrawal request and account check is handled from a single section inside your signed-in area — availability depends on your local law and eligible region.
When your account is signed in, the deposit counter is the first route you open. We have configured bKash, Nagad and Rocket as the active local wallet rails — choose whichever one your phone already has loaded.
Sign in and navigate to the Banking section of your account. Select Deposit to open the counter where all active wallet options are listed.
Pick bKash, Nagad or Rocket from the method row. The screen updates to show the fields and limits specific to the wallet you selected.
Type the amount you want to add. Review the summary on the confirmation screen — including the reference number — then approve the transfer from within your wallet app.
After your wallet confirms the outgoing transfer, the credit registers in your xc660 account balance. Open Account History to see the matching entry and reference.
Withdrawals follow a structured path inside the Banking section of your account. We route payouts back through the same local wallet rails — bKash, Nagad or Rocket — so the funds return to a wallet you already control.
From the Banking section, select Withdraw. All available payout methods — bKash, Nagad, Rocket — are shown with their current status for your account.
Choose your wallet method, then enter an amount within the range shown on screen. The form will flag any value outside the permitted range before you proceed.
If your account flags a verification requirement, follow the fields shown in the prompt. Only complete the steps that appear for your account — do not skip or repeat them.
After submitting, your withdrawal appears in Account History with a status label. Keep the reference number visible in your wallet app until the status shows as completed.
Your xc660 account may prompt a verification step at certain points — when you first withdraw, when a wallet number is changed or when our system flags a mismatch between submitted details. The fields and documents requested depend entirely on what the account screen displays for your specific profile; we do not publish a fixed document list here because requirements vary.
A verification prompt appears at defined account events. Read the prompt carefully — it specifies exactly which fields or documents are needed for your account at that point.
Submit only what the screen asks for. Do not add extra documents or skip required fields. The account status will update once the submitted information is reviewed.
Your account profile area carries a status label. After submitting, watch for it to change. A static or pending label that does not move is a signal to contact support.
If verification stalls or a status label does not resolve, use the support contact route shown inside your account. Avoid resubmitting documents before speaking to the team.
Our configured payment rails cover the three mobile wallets most widely used in Bangladesh for account transactions. Each method appears inside the deposit and withdrawal screens when your account is signed in and eligible. The availability of any method at a given time is shown live on the banking counter — check there for the current status rather than relying on any static list.
Send and receive through your bKash mobile wallet. The account number must match the registered wallet on your xc660 profile for withdrawals.
Nagad transfers work through the same deposit and withdrawal counter. Select it from the method row and follow the fields shown for the amount and confirmation.
Rocket is listed as an active payment route in the banking section. Choose it when your Rocket wallet is the preferred transfer method for that session.
Bank Transfer may appear as an option for eligible accounts. Check the banking counter when signed in — availability and supported banks are shown on the transfer form.
After any deposit or withdrawal, your xc660 Account History and your mobile wallet both carry a record of the transaction. Matching these two entries is the straightforward way to confirm that a transfer landed correctly. Each entry in Account History carries a reference number, a status label, the method used and the amount.
Every deposit and withdrawal in Account History carries a unique reference. Copy or screenshot the reference shown on the confirmation screen at the time of the transaction — you will need it if a discrepancy arises.
Account History uses status labels such as Pending, Processing and Completed. A label that stays on Pending longer than the screen indicated is a reason to contact support rather than resubmit.
Open the History tab inside your Banking section to see a date-ordered list of all transactions on your account. Each row shows the method, amount, reference and current status in one view.
Hold onto your wallet app's transaction screenshot — the one showing the transfer ID, date and amount — until the matching entry in Account History shows as Completed. This is what support will ask for if you raise a query.
Account safety on our platform is built around a few checkable behaviours you can verify yourself every time you sign in. The domain in your browser address bar should always read xc660 before you enter any account credentials or initiate a wallet transfer — bookmark it rather than following links from third-party messages.
Before signing in or transacting, confirm the address bar shows xc660. Bookmark the domain directly and reach it from the bookmark rather than from any unverified link sent by message or email.
Your withdrawal wallet must match the identity on your account. Updates to the registered wallet number go through the verification fields in account settings — changes are not processed outside that route.
We match the wallet number you submit for withdrawals against your account record before processing. If there is a discrepancy, the withdrawal is held and a verification prompt appears on your account screen.
Whenever a transaction status is unclear or a verification step is stalling, the support contact route inside your signed-in account is the right path. Do not share wallet PINs or passwords with anyone, including anyone claiming to represent support.
These are the questions we receive most often about deposits, withdrawals, wallet connections and what to do when a transaction does not move as expected. If your question is not covered here, the support route inside your signed-in account is the direct path to the team.
bKash, Nagad and Rocket are the configured local wallet rails on xc660. Bank Transfer may also appear depending on your account and region. Open the deposit counter when signed in to see which options are active for your account at that moment.
We do not publish a fixed minimum here because the amount shown on the deposit screen may differ by wallet method or account status. The live figure is displayed on the deposit counter itself — that is the authoritative number for your account when you are ready to transact.
Open Banking, select Withdraw, then choose bKash or Nagad from the method row. Enter an amount within the range shown, complete any verification step that appears, and submit. Track the status in Account History using the reference number on the confirmation screen.
Note the transaction ID and timestamp from your bKash app, then open Account History on xc660 to check if the entry is showing as Pending. If the status has not moved, contact support through the route shown inside your signed-in account and share both reference numbers.
A verification prompt appears when your account details or wallet number need to be confirmed before a payout. Follow only the fields shown on the prompt for your account. Once the submitted information is reviewed, the withdrawal status will update and the request will continue.
Changes to the registered wallet number on your account go through the verification fields in account settings. A withdrawal cannot be routed to an unregistered wallet. Update the wallet details first, complete the verification step shown, and then submit your withdrawal request.