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xc660 collects only the information needed to run your account, process wallet transactions through bKash, Nagad or Rocket, and keep your session secure. This policy sets out exactly what we collect, why we hold it, and what choices you have — access depends on your local law and eligible regions.
When you open an account, we collect the registration details you provide: name, contact address and the credentials you set for login. During wallet activity — whether you top up through bKash, send a transfer via Nagad or use Rocket — we record the transaction reference, amount, timestamp and the payment method label associated with that event. We do not store your full mobile wallet PIN or OTP; those stay between you and your payment provider. Beyond account and transaction data, we collect session data automatically: device type, browser version, IP address range and the pages you navigate within the site. This helps us identify unusual login patterns and keep your account from being accessed without your knowledge. We also use cookies to remember your language preference and last-visited lobby section so the site loads in a familiar state each time. We hold data only for as long as your account is active or as long as applicable record-keeping obligations require. If you close your account, we follow the retention period set by the financial and regulatory rules that apply to our operations in supported regions. Any data shared with payment processors — bKash, Nagad, Rocket — is governed by those providers' own policies as well as ours. Availability of the service depends on your local law and eligible regions.
Transaction references from bKash top-ups are logged against your account wallet history. Your bKash PIN is never stored or visible to us.
Nagad transfer records appear in your transaction log with date, amount and reference. We use these only for account reconciliation and dispute resolution.
Rocket payment events are captured the same way — reference and timestamp only. Full Rocket account credentials remain with your provider.
This policy covers the data xc660 processes directly — account registration, session activity, wallet transaction records and support correspondence. It does not extend to third-party services you reach from our site, including payment providers or game studios. Each of those operates under its own data terms, which we encourage you to review separately.
Covers login credentials, session tokens and device identifiers tied to your registered account. We use this data to authenticate you and flag unusual access attempts.
Covers transaction references and timestamps recorded when you move funds through bKash, Nagad or Rocket. Does not cover data held within those providers' own systems.
Covers page-level session data and cookie behaviour within xc660. Browsing patterns help us keep the lobby navigation consistent for returning accounts.
Game studios and payment rails operate under separate data policies. xc660 is not responsible for how those third parties store or process information you share with them directly.
You have several concrete options for managing the data we hold about you. First, you can review your account records at any time by logging in and opening the account history section — transaction logs, login timestamps and registered contact details are all visible there. If any detail is incorrect, such as a contact address or wallet label, you can update it directly through the account settings fields shown in your profile page. If you want to raise a question about how a specific piece of data is being used, or if you believe something has been stored in error, you can contact our support team through the routes listed in the support section below. We aim to acknowledge data queries and direct them to the right handling process. For requests that involve deleting or exporting your data, submit the request in writing through the support channel and include your registered account reference so we can locate the correct record. Availability of certain actions may depend on the applicable rules in your region.
Log in and open the account history section to see transaction logs, login events and registered details without contacting support.
Update an incorrect contact address or wallet label directly in the account settings fields. Changes take effect on the next login session.
Contact support through the published routes if you believe data is held in error. Include your account reference so the query reaches the right handling step quickly.
Submit a written request through the support channel. Regional rules may affect the timeline and scope of what can be actioned on your request.
If this policy raises a question you cannot resolve through your account settings, use one of the contact routes below. Provide your registered account reference in any message so we can locate your data record without delay. Response handling depends on the volume of queries at the time and the nature of the request.
Open the chat window from any page on xc660. State that your query is data or privacy-related so it is routed to the correct handling queue.
Send your query to the support email address published in the site's contact section. Include your account reference and a clear description of the data concern.
The help section inside your logged-in account lists the available contact routes and the process for submitting a formal data request in writing.
We apply access controls so that account data is reachable only by the processes that need it — your transaction history is not exposed to lobby browsing functions, and your contact details are not passed to game studios. Cookies are scoped to session management and lobby preference memory; you can clear or block them through your browser settings, though doing so may affect how quickly the site recognises your account on return visits.
We hold account and transaction records for the period required by applicable financial rules. Once that period lapses and your account is closed, data is removed from active systems.
Session and preference cookies are set by xc660 only. Adjust or delete them through your browser's cookie settings at any time; the site will still function without stored preferences.
Login sessions are protected by credential verification. If the system detects a login from an unfamiliar device or location, you may be asked to confirm access before the session continues.
When this policy changes materially, we post an update notice on the site. Continuing to use your account after the notice date means you have had the opportunity to review the revised terms.
These are the questions we hear most often about how your data is handled. If your question is not covered here, use the contact routes listed in the support section above.
We collect the name, contact address and login credentials you enter during registration. No additional identity documents are requested at that stage unless a later account verification step requires them under the rules that apply to your region.
No. We record only the transaction reference, amount and timestamp that come back from the payment event. Your bKash PIN, Nagad OTP and Rocket credentials remain between you and your wallet provider at all times.
Log in and open the account history section — transaction logs, login timestamps and your registered contact details are all visible there. For a formal export of everything we hold, submit a written request through the support channel with your account reference included.
We keep records for the retention period set by the financial and regulatory rules applicable to our operations in supported regions. Once that period ends, data is removed from active systems. The exact duration depends on the rules in your eligible region.
No. Microgaming, Pragmatic Play, Habanero and CQ9 supply game content and operate under their own data policies. Our policy covers only the data xc660 processes directly through your account, session and wallet transaction records.
For a correction, update your details directly in the account settings fields. For a deletion request, contact support via live chat or email with your account reference and a written description of what you want removed. Regional rules may affect what can be actioned.